Return Policy
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item. To be eligible, the item must be in the same condition that you received it: unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return
To initiate a return, please contact us at info@pockarlondon.com We will provide you with all the necessary information about the return process.
Please note: Items sent back to us without first requesting a return will not be accepted.
Return adress: B103, Kaicheng Hi-Tech Park, No. 11 Jiali Road, Dalang Street, Longhua District
Shenzhen, Guangdong Province, China
Postal Code: 518100
Return Shipping Costs
Customers are responsible for the cost of return shipping.
However, if the return is due to an error on our part—such as receiving a damaged, defective, or incorrect item—you will not be responsible for the return shipping fee.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can resolve the issue as quickly as possible.
Exceptions
Some types of items cannot be returned, including:
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Perishable goods (e.g., food, flowers, or plants)
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Custom products (e.g., special orders or personalized items)
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Personal care items (e.g., cosmetics)
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Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, please contact us at info@pockarlondon.com
Sale Items and Gift Cards
We do not accept returns on sale items or gift cards.
Processing Fee
AÂ 9.99 processing fee will be applied to all returns.
Exchanges
If you’d like to exchange an item, please return the item you received and place a new order for the desired item.
